Who we are
This Privacy Policy describes how your personal information is collected, used, and shared. This happens when you visit or make a buy from www.5starstransportationfl.com
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device. This includes information about your web browser, IP location, and time zone. We also collect some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view. We also collect information about what websites or search terms referred you to the Site. We gather information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the next technologies:
– We use “Cookies” to collect data files. These files are placed on your device or computer. We use these to include an anonymous unique identifier.
– “Log files” track actions occurring on the Site. They collect data including your IP location, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
– By submitting our contact form and Instant online form, customers agree to get automatic messages. This includes marketing and promotions from 5 Stars Transportation Services.
Additionally when you make a buy or try to make a buy through the Site, we collect certain information from you, including your name, billing location, shipping location, payment information (including credit card numbers , email location, and phone number. We refer to this information as “Order Information.” We talk about “Personal Information” in this Privacy Policy. We are talking both about Device Information and Order Information.
How Do We Use Your Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes processing your payment information, arranging for shipping, and giving you invoices and/or order confirmations. Additionally, we use this Order Information to communicate with you. We screen our orders for potential risk or fraud. When in line with the preferences you have shared with us, we give you information. We may also offer you advertising relating to our services.
We use the Device Information that we collect to help us screen for potential risk. We also use it to screen for fraud, particularly your IP location. More generally, we use this information to improve and enhance our Site. For example, we generate analytics about how our customers browse and interact with the Site. This helps us assess the success of our marketing and advertising campaigns.- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on the Site. They collect data including your IP location, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card number, email address, and phone number. We refer to this information as “Order Information.”When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
Sharing Your Information:
We do not share your Personal Information with third parties. We are using Google Analytics to help us understand how our customers use our website https://5starstransportationfl.com.
Minors:
The Site is not intended for individuals under the age of 21
Changes:
1) Any changes to the client’s original order and the client’s original specifications shall be subject to additional charges if we do have the availability. Therefore, should the client request an increase in the duration of service, additional charges shall apply. Changes to the pickup location may also be subject to a rate increase. Other changes, such as the number of passengers, destination, etc. will also be subject to additional fees. Where applicable, overtime rates shall be billed based on the listed basic charge. Should the client opt for a decrease in the duration of service, the basic original rates shall still apply. Should the client reduce the number of passengers accompanying them during the trip, the basic original rates shall still apply. Should the client request to be driven to a shorter destination, the basic original rates shall still apply. The client shall be responsible for payment of the originally stipulated charges.
2) The client shall pay the full amount for the reserved number of hours and days even if the client uses the company’s services for less time and days, or even if the client does not use the company’s services at all. The client agrees to pay the minimum number of hours set by the company. The client will pay the higher number of hours set in advance by either the company or the client. If the client cannot use the vehicle for the entire period of the contract, they must still make the payment. This is payment in full. This amount is for the time the vehicle and the company’s services were used.
3) The company’s fare is based on an hourly rate and mileage. Therefore, if the client is unable to use the vehicle & company’s services for the entire agreed period due to traffic delays, the client shall still pay for the originally stipulated hours. If there are traffic delays, the client shall still pay for the originally stipulated hours. The same applies for any other reason. The client shall also pay for the originally stipulated mileage.
4) Any changes was made by airlines with date or time, doesn’t affect your reservation with us. We will provide you service anyway.
Vehicle:
The specifications of the vehicle provided to the client are listed on the reverse of this agreement. The vehicle was thoroughly inspected by the company’s management and chauffeur before commencement of service. The client shall inspect the vehicle before boarding. If any damage(s) exist(s) on the vehicle, the client shall note the damage(s) on the front side of this agreement in the indicated space. If the client does not notice any damage, the indicated space shall remain blank. Should the client have noted any damage(s) in the space indicated, the client affirms that by using the company’s service. The client has judged the damage(s) to be negligible. The client also believes the damage(s) are no impediment to the delivery of services by the company. The client understands that the vehicle will be re-inspected by the company’s chauffeur and management immediately upon return to the base. Should any new damages not shown in the space indicated appear on the vehicle upon re-inspection, the client will be fully responsible. The client will be responsible if new damages appear on the vehicle upon re-inspection. The client will be charged for any repairs. Any significant and excessive cleaning costs incurred by the company will also be charged. The company will decide about unusual wear and tear. The decision about damage to the vehicle interior and body shall rest solely with the company. The company shall make every effort to provide a vehicle that is identical. This includes model, size, color, etc. to the client’s request. However, the company does not guarantee that an identical vehicle will be available for the client’s use. The company shall not be liable if an identical vehicle is not available on the date of service. The company does not guarantee the year, color, passenger capacity, model, type dent-free, & brand of vehicle. The company will, at its discretion, dispatch a vehicle subject to availability on the day and time of service.
DRUGS/SMOKING:
No possession, sale or consumption of any type of narcotics or illegal drugs is permitted. Violations will result in immediate termination of contract and services and forfeiture of all paid deposits and fees for service.
UNSAFE & DANGEROUS ROADS:
FOR THE SAFETY OF THE PASSENGERS, DRIVERS, WE WILL NOT GO ON ANY DANGEROUS ROADS.
SUCH AS: ONE WAY ROADS, WINDING ROADS (ZIG ZAG ROADS), STEEP ROADS, DIRT ROADS, HILLS, CLIFF AREAS, ETC
SMOKING & FOOD:
Smoking or food/eating is not permitted inside any of the vehicles in our fleet at any time.
ALCOHOL POLICY:
No alcoholic beverages will be stocked or permitted in vehicles with passengers under the age of 21 without a legal guardian present. Consumption of alcohol by a minor is never tolerated under any circumstance. Alternative beverages are available upon request for additional cost.
QUOTE & BOOKING:
All vehicles are quoted subject to availability at the time of booking. Rates are subject to change depends on New Years Day, New Years Eve, Busy Days, Holidays, Peak Periods and Long Distance. 100% deposit require at the time of booking.
MULTIPLE STOPS OR DESTINATIONS:
Stops during your service should be prearranged before the service starts. Due to the size of our vehicles, our drivers need to know all stops in advance. These precautions are for the safety of each passenger as well as the vehicle. Unscheduled stops are at the driver’s discretion. All pricing are based on original total mileages, destinations, and stops. Please call the office to get pricing for adding any extra stops or adding more miles after booking your reservations.
MAXIMUM CAPACITY:
Drivers are not authorized to exceed the number of passengers stated on your contract. This violates state law and insurance guidelines.
Client accepts full liability for client, client’s guests, and/or client affiliations. The client is responsible for any damages to the vehicle. The charges for damages are as follows: The starting minimum charge will be $300 for vomiting. It will be $380 for each cigarette burn. It will be $100 for gum/glitter on the carpet. It will be $20 for each broken/missing glass.
CANCELLATION POLICY:
1) Client authorizes 5 Stars Transportation Service to send an invoices to the client and must make a full payment by the due date.
2) After the client receives a reservation number from us as a booking confirmation for the requested date and time, we schedule the service accordingly. If the client makes a mistake in the requested date or time, they can reschedule. We can accommodate the change if we have availability. However, if we do not have availability and it is the customer’s fault, we are not responsible for the mistake.
If the customer wants to cancel the service, please notify us. Inform us of changes to the original service less than 72 hours in advance. We will refund 75% of your payment. Notify us of changes to the original service less than 48 hours in advance. We will refund 50% of your payment. Notify us of changes to the original service less than 24 hours in advance. We will not be able to do any refund for you.
3) If service is terminated early, no refund will be issued, as all fees are deemed earned when paid.
4) If customer did not show up on time of the pick up, It is a customer responsibility, customer will be charged full amount.
5) For all Transit Van reservation $100 is non refundable.
6) For all Stretch Limousines and Party Buses reservations $200 is non refundable.
